Help & answers

Frequently asked questions

Everything you might want to know about scheduling, supplies, pricing, access, pets, and our service areas. Still curious? Just ask.

Getting Started

We provide residential cleaning — recurring house cleaning, deep cleaning, and move-in/move-out cleaning — as well as commercial cleaning for offices, small businesses, and shared or common areas. Every plan can be customized to your space and priorities.

Fill out our online quote form with a few details about your home or office, or reach out by phone or email. We'll review your needs, location, and preferred frequency and follow up with a customized estimate.

No long-term contract is required to get started. We offer one-time cleanings as well as recurring plans, and you can adjust your schedule as your needs change.

Residential Cleaning

Absolutely. Tell us the areas and tasks that matter most — a spotless kitchen, high-touch surfaces, a room you'd like extra attention on — and we'll build your cleaning plan around them.

It's entirely up to you. Many clients provide access instructions and go about their day; others prefer to be home. We'll confirm the arrangement that works best for you before your first visit.

Yes. Optional add-ons such as inside the refrigerator, inside the oven, interior windows, and baseboard detailing can be included on request. Let us know when you request your quote and we'll confirm availability.

Commercial Cleaning

Yes. We schedule commercial cleaning around your operating hours — before opening, after closing, or on weekends — so your team and customers aren't disrupted.

For most commercial spaces, we're happy to arrange a walkthrough so we can understand the layout, access, and priorities before proposing a plan and estimate.

Scheduling

It depends on the size and condition of the space and the type of cleaning. A recurring visit to a small home may take a couple of hours, while a deep clean or larger property takes longer. We'll give you a time estimate with your quote.

Life happens. Just give us reasonable notice and we'll do our best to find a new time that works for you.

Supplies

Yes, we arrive with the supplies and equipment needed for your cleaning. If you'd prefer we use specific products you provide — for allergies, sensitivities, or personal preference — just let us know.

Pricing

Cleaning prices vary based on the size, condition, location, frequency, and specific needs of the property. Because no two spaces are the same, we provide a customized estimate rather than a flat rate. Request a quote and we'll follow up with pricing tailored to your space.

We'll go over accepted payment methods and timing when we confirm your service. We never collect payment information through the quote form.

Access & Security

We coordinate access in whatever way you're most comfortable with — meeting you at the door, a lockbox, a key, or building access instructions. We treat your property and access details with care and discretion.

Cancellations

We ask for reasonable advance notice if you need to cancel or reschedule so we can offer the time to another client. We'll share the specifics when you book your service.

Pets

Yes, we're happy to clean homes with pets. Let us know about your pets when you request a quote — including anything that helps us keep them safe and comfortable during the visit.

Service Areas

We serve Minneapolis, Saint Paul, and surrounding Twin Cities communities. Availability depends on scheduling and your location, so contact us to confirm service in your area.

Get started

Ready for a Cleaner Home or Workplace?

Tell us about your space and receive a customized cleaning estimate from Minnesota Soft Shine Cleaning.

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